Pergamon is a technology company that redefines technical documentation through AI-driven automation. It delivers an enterprise-grade platform that helps organizations produce compliant, market-ready user manuals and product documentation with speed and precision. In addition, it integrates structured content workflows with generative AI, thereby minimizing manual effort while strengthening regulatory adherence, especially for EU market requirements.
The platform enables teams to create, edit, and manage documentation through intelligent content blocks. It also supports real-time collaboration and robust version control, which improves consistency across distributed teams. Moreover, it generates multilingual outputs and performs automated compliance validation, allowing companies to scale documentation efficiently across global markets. As a result, Pergamon serves manufacturers and product organizations that aim to accelerate time-to-market while reducing reliance on specialized technical writing resources. Ultimately, it simplifies complex documentation ecosystems without compromising accuracy, traceability, or regulatory alignment.
In an exclusive conversation with The Interview World at the 33rd Convergence India Expo, Mario Sauke, CFO of Pergamon, discusses AI-powered content management systems and how they differentiate from competing solutions. He also reflects on the company’s traction in the Indian market and outlines strategies tailored to its price-sensitive dynamics. Furthermore, he details upcoming product initiatives and the broader roadmap for market expansion. The following are the key takeaways from the conversation.
Q: How do Pergamon’s AI-driven content management solutions work, and what key differentiators set them apart from competing offerings in the market?
A: The company rejects the narrow label of being merely an AI provider. Instead, it positions itself as a purpose-built solution for manufacturers and retailers that need to create accurate, compliant product documentation at scale. For instance, when a company sells products such as electric kettles in Europe, the platform generates instruction manuals that meet strict regulatory standards. It also embeds critical sections such as safety guidance, disposal instructions, and operational usage details, ensuring full compliance across markets.
At its core, the platform combines AI capabilities with a structured, rules-based foundation. This hybrid model ensures that essential information remains deterministic and always correct. In regulated contexts, accuracy is non-negotiable. For example, in safety-critical scenarios, such as medical devices like pacemakers, any deviation in information can create serious risk. If a manual states a device battery lasts four months, the system must guarantee that such statements remain consistent, precise, and aligned with legal and safety requirements. Accordingly, this deterministic layer safeguards all fixed, compliance-bound content within the documentation ecosystem.
Alongside this, the platform incorporates a second layer designed for adaptability. This layer handles dynamic, context-dependent content that may evolve over time. Here, users can leverage pre-structured content blocks that are enriched through large language model prompting. As a result, documentation becomes faster to produce and easier to update, without sacrificing coherence or usability.
Ultimately, the system integrates both approaches into a unified framework. It preserves the rigor of rule-based accuracy where it is essential, while simultaneously using AI to generate flexible, product-specific content where appropriate. In doing so, it bridges the strengths of deterministic systems and generative intelligence, delivering documentation that is both reliable and efficiently produced.
Q: What has been your experience with business traction so far, and how do you evaluate India as a market for your product in particular?
A: The full impact is still unfolding, and the company remains in a discovery phase. Most of its current customers originate in China and use the platform primarily to support exports into other global markets. At the same time, large retailers are actively diversifying their supply chains and gradually shifting production away from China.
As a result, manufacturing is expanding into countries such as India, Pakistan, and several other emerging production hubs. These new manufacturing ecosystems bring a different level of maturity. In many cases, local factories do not yet have the same depth of regulatory or documentation expertise as their counterparts in China or established European suppliers. This gap creates both a challenge and an opportunity.
Against this backdrop, the company aims to demonstrate the value of its platform more clearly and help these manufacturers understand the necessity of structured, compliant documentation services. However, early engagement in these regions remains limited. The observation so far is candid: meaningful market penetration has yet to materialize at scale.
At the same time, the environment in India presents a different kind of advantage. Many interactions come from professionals with strong IT and development backgrounds. This results in rich technical dialogue and valuable feedback. However, it has not yet translated into corresponding commercial traction. In other words, input and engagement are high, but conversion into deployed product usage remains limited for now.
Q: Given that the Indian market is highly price-sensitive, how do you plan to address pricing and value perception challenges when launching your products in India?
A: We currently operate on a fixed-price subscription model. However, experience indicates that greater flexibility may be required. Consequently, we are actively developing a token-based pricing system that allows customers to control usage according to their actual needs. This approach introduces a more granular and consumption-driven structure. It may also prove particularly well-suited for price-sensitive markets such as India.
In parallel, Pergamon continues to explore additional pricing variations to improve accessibility and adoption. The underlying intent remains consistent: lower the entry barrier while preserving value alignment with usage.
Ultimately, the strategy is simple and deliberate. Customers can engage through a low-friction, one-time experience, evaluate the product in real conditions, and then decide whether to scale their usage. If the solution delivers clear value, they return and expand their engagement over time.
Q: What are the key innovations and strategic initiatives you plan to focus on over the next five years?
A: Planning an IT roadmap over a five-year horizon is inherently ambitious, particularly in a landscape that is evolving as rapidly as it is today. Change is constant, and priorities shift quickly. Nevertheless, momentum across the industry remains strong, and the company has several well-developed initiatives prepared for execution.
Looking ahead, the next 6 to 12 months mark a critical phase. During this period, the company plans to introduce a new product that fundamentally reshapes user interaction with the platform. Instead of requiring direct platform usage, customers will be able to place orders through fully automated agents. This shift will streamline workflows significantly and remove friction from the process.
As a result, production cycles will shorten further. Customers will spend less time managing documentation tasks and more time focusing on core operations. In essence, the system moves toward deeper automation, where efficiency and speed become the defining outcomes.
