Founded in 2005, eZee Technosys stands out as one of the premier companies offering a comprehensive suite of integrated hospitality technology solutions. With a firm focus on research and development, eZee consistently pioneers innovations within its range of offerings to propel the industry forward.
Recently acquired by Yanolja, the esteemed travel tech unicorn of South Korea, eZee has strengthened its position in the market. As the leading hotel tech provider in India, eZee boasts a vast network of over 300 partners and serves more than 33,000 clients across 170 countries worldwide.
Specializing in both cloud-based and desktop-based hotel and restaurant management technology, eZee facilitates operations for establishments of all sizes and types. Their solutions streamline operations, drive revenue growth, and enhance the overall guest experience.
eZee’s product portfolio includes a diverse range of offerings such as hotel management software, booking engines, inventory distribution systems, website builders for hotels and restaurants, restaurant management systems, dynamic pricing solutions, and reputation management software.
In addition to cutting-edge technology, eZee prides itself on providing exceptional customer support, with 24×7 live assistance, 100% implementation guarantee, dedicated account management, and unlimited free product training. With a commitment to innovation and customer satisfaction, eZee Technosys continues to lead the way in revolutionizing the hospitality technology landscape.
In an exclusive interaction with The Interview World, Punit Dalal, the Zonal Sales Head for North and West India at eZee Technosys, emphasizes how his company is tackling operational challenges in the hospitality industry through comprehensive technology solutions. Here are the main takeaways from his enlightening conversation.
Q: What specific features set your technology solutions apart for the hospitality industry?
A: For over a decade and a half, our company has been at the forefront of technology, specializing in the creation of innovative software solutions specifically tailored to meet the intricate needs of the hospitality industry. What truly sets us apart from our competitors is our unwavering commitment to providing a comprehensive suite of services that covers every aspect of hotel management seamlessly.
From sophisticated property management software to intuitive booking engines, efficient channel managers, versatile point-of-sale systems, dynamic pricing tools, and customizable website builders, our range of products ensures that hoteliers have everything they need to streamline operations and enhance guest experiences, all conveniently housed under one roof. This holistic approach eliminates the hassle of dealing with multiple vendors and integration issues, providing our clients with a cohesive and efficient solution.
Moreover, our dedication to customer support is unparalleled. Once our clients come on board, they gain access to our team of experts who provide around-the-clock assistance, 365 days a year. Whether it’s addressing concerns, troubleshooting technical glitches, or offering ongoing guidance and support, we are committed to ensuring the success and satisfaction of our clients every step of the way. With us, hoteliers can rest assured that they have a reliable partner they can count on to meet their needs promptly and effectively.
Q: What specific emerging technologies have you integrated into your solutions to enable the hospitality industry to prepare for the future?
A: Our solutions for the hospitality industry are meticulously crafted with a forward-thinking mindset, embracing numerous emerging technologies to empower our clients to thrive amidst evolving landscapes. Recently, there’s been a significant buzz surrounding Artificial Intelligence (AI), alongside other innovations like Augmented Reality (AR) and Virtual Reality (VR). We’re diligently evaluating these advancements and actively working on their integration into our offerings. The goal is to seamlessly incorporate these technologies into our hospitality solutions, enhancing efficiency and guest experiences. With careful consideration and strategic implementation, we aim to stay at the forefront of industry innovation, ensuring our clients remain competitive and future-ready.
Q: What is the total number of customers currently served by your company?
A: Presently, our clientele in India exceeds 10,000, while globally we serve over 33,000 customers. Our operations extend to managing more than 383,000 rooms worldwide. Furthermore, we are proud to collaborate with over 300 partners across the globe, fostering a robust network that enhances our services and reach in the hospitality industry.
Q: What strategic plans and initiatives do you foresee driving the growth and expansion of your company over the next five years?
A: Looking ahead over the next five years, we anticipate significant growth for our company. This growth will stem from a strategic blend of initiatives aimed at expanding our market presence, improving our product/service offerings, and streamlining our operations.
Our primary focus will revolve around harnessing emerging technologies, forging stronger partnerships, and maintaining a commitment to innovation to meet the evolving demands of our customers. By fostering a culture of collaboration and agility within our organization, we aim to seize new opportunities, tap into previously untapped markets, and reinforce our position as an industry leader. In the coming five years, our goal is to capture 30-40% of the market share across India. We anticipate widespread adoption of our Yanolja Cloud solutions, with numerous properties benefitting from their implementation. Additionally, we are gradually but steadily expanding our presence globally.
