Capaz Infosystems Pvt. Ltd. is a trailblazing software company redefining how businesses tackle challenges and uncover innovative solutions. With a core focus on the financial domain, retail, and e-commerce sectors, Capaz excels at delivering state-of-the-art software solutions. These empower organizations to seamlessly embrace digital transformation, ensuring efficiency and resilience in an ever-evolving marketplace.
As a trusted technology partner, Capaz drives business success in today’s dynamic digital era. The company understands that knowing your business is no longer enough—it’s technology that fuels growth and prevents stagnation. By addressing every technological requirement, Capaz enables its clients to concentrate on their core operations, fostering sustained growth and competitiveness.
Committed to global best practices, Capaz blends industry-specific expertise with mission-critical, unconventional thinking to design innovative solutions. This approach guarantees operational excellence, helping businesses outperform competitors and secure a strong foothold in their markets.
In an exclusive conversation with The Interview World, Rajeev Mehta, Director of Technology at Capaz Infosystems Pvt. Ltd., delves into the company’s transformative role in digitalizing businesses across India. He sheds light on emerging technologies poised to accelerate the growth of small and medium enterprises (SMEs), unveils the unique features being incorporated into Capaz’s upcoming products, and shares his ambitious plans to integrate AI into solutions tailored to empower SMEs. Here are the most compelling insights from his thought-provoking conversation.
Q: How is Capaz transforming digital businesses in India through its bespoke solutions, and what strategies does it employ to accelerate their growth?
A: Capaz empowers small, medium, and micro enterprises to transition from traditional management practices to a fully digital operational model. These outdated methods often result in low productivity and efficiency, leaving businesses struggling to stay competitive. We step in to streamline their operations, enabling them to not only survive but also thrive in today’s fast-paced market. By helping them enhance efficiency and productivity, we position these businesses to compete effectively, stay ahead of the curve, and achieve sustainable growth. This is where Capaz makes its mark.
Q: What emerging technologies or platforms do you foresee in the next 5–10 years that will drive the growth and transformation of small and medium enterprises in India?
A: The traditional methods of commerce are rapidly disappearing, fundamentally transforming the market landscape. A significant number of Indians working in the unorganized sector—running small and micro businesses—are now at risk as their livelihoods face mounting challenges. The shift to digital commerce has created a new paradigm, where customers and their interests are increasingly online. Meanwhile, those relying on conventional methods struggle to generate sales in this evolving environment.
The future is undeniably digital, but the pressing question is how to ensure these small businesses remain competitive. My vision is clear: empower these businesses to harness the power of technology. We aim to create a digital marketplace for them, equipping them with the tools to showcase their products, services, and expertise online. By establishing a robust digital presence, they can connect with customers and sustain their businesses in this new age.
Unlike many current tools in the market, predominantly developed by companies in the U.S., Canada, or Europe, we are building these solutions in India, specifically tailored to meet local needs. Moreover, these tools will be affordable, breaking the cost barrier that often excludes smaller businesses from accessing such technologies. Our mission is to provide cost-effective, purpose-driven solutions that empower India’s small entrepreneurs to thrive in the digital era.
Q: What unique features do you plan to incorporate into the innovative products you are developing indigenously in India?
A: Affordability comes first. Many businesses in India are struggling to survive, and cost-effective solutions are essential for their sustainability. The second crucial factor is user experience. In the online marketplace, our shops compete directly with global giants from the U.S., Canada, and Europe. To succeed, we must offer a seamless and compelling user experience that encourages shoppers to choose our products over others.
From the shopper’s perspective, our solutions must be engaging and reliable. From the seller’s perspective, they must be simple and intuitive—designed to empower even those with minimal technical knowledge, including small-town entrepreneurs and villagers, to sell online effortlessly. This is the innovative, inclusive solution we are committed to creating, ensuring accessibility and success for all.
Q: With the growing integration of AI across various technology solutions, how do you plan to incorporate AI into your product offerings?
A: Absolutely, AI has the potential to transform how sellers make smarter decisions and how consumers make more informed purchases. Moving forward, we are committed to integrating AI into our solutions. However, instead of relying on U.S.-based products like ChatGPT, we will develop our own AI models tailored specifically to the needs of Indian businesses.
We firmly believe in India’s capability to build world-class AI solutions. By creating homegrown, cost-effective AI tools, we aim to empower small and medium businesses to harness this transformative technology without the high costs typically associated with foreign platforms. We focus on innovation that drives accessibility, affordability, and impact for local enterprises.
