DCode Care places patients and their caregivers at the centre of the cancer treatment journey. By championing their needs, the organization delivers personalized, data-driven insights into hospitals and treatment options. This empowers patients to make informed choices and accelerates their access to critical care.
Harnessing proprietary algorithms, DCode Care rigorously evaluates hospitals and diagnostic centres based on medical expertise, advanced equipment, and financial feasibility. This meticulous approach ensures every patient receives the best possible care within their means.
As a part of Volo Health Services, DCode Care operates within a dynamic healthcare innovation ecosystem. Founded in 2021, Volo Health specializes in optimizing healthcare financing, payment systems, administration, and technology management. By seamlessly integrating healthtech, insurtech, and fintech, it transforms healthcare experiences for employees, employers, insurers, and providers alike.
DCode Care’s pre-analysed data and research-backed insights simplify the treatment process, enabling swift access to high-quality cancer care. With a sharp focus on efficiency and accessibility, the organization not only improves treatment outcomes but also enhances the quality of life for patients and caregivers.
In an exclusive conversation with The Interview World, Preeti Veenam, Director of Products and Critical Care Business at Volo Health Services Pvt. Ltd., shares insights into the organization’s pioneering cancer care initiatives. She highlights the unique strengths of their services and underscores their commitment to making cancer care both accessible and affordable. Here are the key takeaways from her compelling discussion.
Q: Could you provide insights into the key initiatives your organization is undertaking to enhance cancer care, including treatment advancements, patient support programs, and research efforts?
A: I lead DCode Care, a division of Volo Health Services, dedicated to empowering cancer patients through a structured, counsellor-led program. While hospitals offer treatments and labs provide diagnoses, patients often struggle to navigate their options. No one educates them on making informed decisions about their care.
Cancer is not just a diagnosis—it’s a long and complex journey. Treatment typically spans six to nine months, requiring critical choices at every stage. DCode Care bridges this gap by guiding patients toward second opinions, cost-effective treatment alternatives, and affordable options for surgeries, chemotherapy, medications, and diagnostic scans.
Beyond medical guidance, we provide rigorous financial counselling, ensuring patients maximize their insurance benefits. We help them understand coverage limitations, optimize out-of-pocket expenses, and leverage medical laws to their advantage. By equipping patients with this crucial knowledge, we enable them to take control of their cancer journey with confidence and clarity.
Q: How do your products or services stand out from others in the market, and what unique value do they offer to customers?
A: Most products and services in the market prioritize treating or curing cancer, much like hospitals and labs. However, few organizations focus on guiding patients through the entire journey—from diagnosis to the completion of treatment.
At DCode Care, we bridge this critical gap. We uniquely position ourselves to support patients at every step, ensuring they make informed decisions and navigate their treatment with clarity. Our services address an urgent need, providing a structured, patient-centric approach that the healthcare system often overlooks.
Q: What experience do you have in cancer and treatment counselling, and how do the available options in the market compare in terms of accessibility and effectiveness?
A: We have been at the forefront of this space for five years, guiding over a thousand cancer patients through their treatment journeys.
Our team consists of medically qualified counsellors, ensuring expert guidance at every step. We collaborate with a vast network of over 500 oncologists, equipping us with accurate, up-to-date information to counsel patients effectively. This strong alliance enables us to provide precise, personalized support, empowering patients to make well-informed decisions.
Q: Do you offer insurance coverage for your exclusive program packages designed for cancer patients?
A: No, standard health insurance applies. We guide patients through the process, ensuring they understand their coverage.
For those seeking critical illness insurance, we offer assistance in securing it—but only before a diagnosis. This coverage must be obtained as a preventive measure, not after a cancer diagnosis. Planning ahead is essential, and we help patients make informed choices to safeguard their future.
Q: Given the high cost of cancer treatment, do you have any programs planned to support patients already diagnosed with cancer?
A: Absolutely. We are not an insurer and do not provide insurance. However, our program offers a range of medical financing solutions, even after a diagnosis.
Patients can access nearly zero-interest EMI options for their treatment, easing the financial burden. We also collaborate with pharmaceutical companies to reduce medication costs significantly. Compared to standard walk-in prices, our patients receive substantial discounts on essential treatments.
By making these resources accessible, we help ensure that financial constraints do not stand in the way of quality cancer care.
